| Our Guarantee: |
| Your 100% satisfaction with your
shopping experience at Grandad's Gravy is our number one
priority. Even though we have a modern storefront online,
we continually strive to provide you with the warm
customer service and attention often associated with
small family owned businesses of the past. Without you,
our customer, we would not exist; so if you are unhappy
with any aspect of your experience here at Grandad's
Gravy, please contact us by whichever means is most convenient
for you. |
| |
| Placing
Orders: |
| We have tried to make our online
ordering process as easy as possible. Feel free to browse
through this website and use our secure ordering system
to purchase products. However, if you would like to speak
with one of us directly, please call toll free
1-877-846-2691, Monday through Friday, 9am to 5pm Central
Standard Time. |
| |
| Redeeming
Gift Certificates: |
| To redeem a gift certificate, select
your choice of products and begin the ordering process.
You will be asked for your certificate number during
checkout. |
| |
| Gift Wrap: |
| Each of your gifts will be placed in
our elegant white gift boxes and wrapped with our
signature satin ribbon and wax seal. Gift Baskets, Gift
Colanders, and Salad Bowl Sets are shrink-wrapped and
tied with beautiful satin ribbon and a wax seal.
Grandad's Gravy also offers custom gift baskets. We would
be happy to design a custom gift basket using any of the
products on our site. Please email us at
sales@grandadsgravy.com or call us at 1-877-846-2691 for
more information. |
| |
| Promotion
Codes |
| You can redeem Grandad's Gravy
promotion codes during the ordering process. Simply enter
your promotion code in the appropriate field and continue
the checkout process. Your promotion or discount will be
reflected in your order summary. |
| |
| Payment
Options: |
We accept Visa and MasterCard online or by phone.
Credit card accounts are authorized at the time of
placing your order and are billed when we pack your order
for shipment. For best service, please include a daytime
telephone number in case there are questions pertaining
to your order.
If you prefer, you can mail us a US Postal money order.
Please send your order to:
Grandad's Gravy
P.O. Box 158898
Nashville, TN 37215
Please call us for shipping charges before mailing your
check. |
| |
| Shipping: |
| Please browse our detailed shipping policy. If
you have any further questions, do not hesitate to call
us at 877.846.2691. |
| |
| Tracking
Your Order: |
| To track your order, please refer to
the confirmation email you received when you placed your
order. There is an order status link in this email that
will provide detailed information about your order. Once
your order has been shipped this order status page links
to UPS so that you can see where your package is in
transit. |
| |
| Changing
or Canceling Your Order: |
| If you need to make a change to your
order or cancel it please call us at 1-877-846-2691 as
soon as possible because we process orders very quickly.
Every effort will be made to accommodate your
request. |
| |
| Backorders: |
| Backorders, although rare,
occasionally do happen. However, rest-assured, back
ordered items are shipped as soon as possible. No
additional freight charges are incurred on back orders.
Charges for the back ordered items will not be processed
until shipment. You will be notified via email when items
are shipped and be provided with a tracking number. |
| |
| Returns and
Exchanges: |
How to return an item to Grandad's
Gravy: Your 100% satisfaction is our goal. If you are not
happy with any purchase we will exchange it or refund
your money - no problem. We will refund you the price of
the unopened product(s) upon receiving the item(s). Items
must be received in a resalable condition. Opened items
can be returned for a store credit. Damaged items will be
replaced with an identical product. Items received as a
gift (paid for by someone other than yourself) can be
exchanged or returned for a store credit. Please contact us within 30
days of receiving your order to let us know you will be
making a return before sending anything back to us. We'll
give you a Return Authorization Number. Please write this
number on the outside of your shipping box and address
the box to - Grandad's Gravy, 814 Church Street, Suite
300, Nashville, TN 37215. Please send your return package
via UPS insured. Insurance protects you in
case the items are damaged or lost in transit. Carefully
package the items in the original shipping box or any
suitable shipping carton using plenty of padding material
to protect the product(s) and include a copy of your
invoice.
IMPORTANT: Make sure the items are well protected and
packaged similar to the way you received them. Whenever
possible, use the same packaging that was used to ship
the items to you. Items must be received in new/resalable
condition for a refund. Once we receive your return
package, we will issue you a refund or store credit for
the price of the products you returned (including tax, if
any). If you paid by credit card, we will refund the
amount to your credit card. If you are returning an
item because it arrived damaged, we will also refund you
the shipping costs to return the item to us.
Please allow up to 14 days for us to receive and process
your refund. We will contact you via email to inform you
that the refund has been issued.
Exchanging an item at Grandad's Gravy: If you wish to
exchange product(s) please note that return and
replacement shipping costs are the sole responsibility of
the customer. Return shipping is a service paid to a
shipping courier so they will transport your authorized
return to Grandad's Gravy. Replacement shipping is a
service paid to a shipping courier so they will transport
the replacement item to you. |
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| Accessing
Your Information: |
| If you are registered for our online
newsletter, Monthly Menus, you may opt-out at any time by
clicking on the link at the bottom of the monthly email
you receive. You may also contact us by any
means most convenient for you to remove your name from
our distribution list. |
| |
| Privacy
Policy: |
| Please browse our detailed privacy policy. If you
have any further questions, do not hesitate to call us at
877.846.2691. |
| |
| Safe and Secure
Shopping: |
| Ordering from grandadsgravy.com is
safe and secure. All Yahoo! Store servers that handle
credit cards use SSL (secure socket layer) encrypted
communications. The information passed between the buyer
and Grandad's Gravy is encrypted so that data that may be
intercepted is unreadable. |
